That’s right, the “Official Second Life Blog” no longer reports on grid problems. It has been this way for a while, and the announcement is now buried beneath a pile of neon-colored tutorial videos. Not everyone saw it, though, and since LL is pretty terrible about announcing problems in-world, some residents (me) feel left in the dark when transactions, teleports, and logins start failing. This feeling of ignorance is compounded with anger when inventory items start to disappear, revert mysteriously to earlier versions, or completely fail to save/compile/update (scripts).
So, what the hell is wrong with the Grid? Why can’t I find any info on the blog about it? The answer is simple: PR. The link to the blog is much more prominent on the SL website than the Grid Status link. Heck, blog headlines even appear on the Community page. The much ballyhooed three column design of the blog places all the super-happy positive news front and center, and in a nice, large font size to boot. Problems are shoved over to the easily overlooked (and likely ignored) left-hand column. This probably helps create the false impression that everything is fine and dandy in the metaverse, while still providing marginally useful information on grid problems to anyone who happens to notice.
What does that column say right now? “Database Issues Affecting Multiple Services.” Well, that sounds… well, it sounds like something, right? Not very descriptive. In order to get any useful information, you now have to go to the Grid Status Page proper. That’s where you find the following message:
“[UPDATE 12:30 PDT] The Support Portal is currently down, and the Land store has been taken off-line for the duration. Please continue to monitor this post for updates.
Issues with the database are currently affecting inworld services, logins, and the website. Please refrain from attempting inworld transactions, rezzing valuable or no-copy items, and logging in until the all-clear is announced.”
Long story short, the Grid is borked. Broken. Dead. The last sentence should read: “Please refrain from using Second Life until we figure this shit out.”
Thanks for making it so easy to figure out why I can’t do anything, Linden Labs. Thanks.